Responsible Gaming
at kiriya 88

What Is Responsible Gaming?

Responsible gaming means engaging with betting and casino products as a form of entertainment — within a budget you can afford, for time periods that do not interfere with your daily life, work, or relationships. kiriya 88 is fully committed to fostering a safe and enjoyable gambling environment for every player across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond.

At its core, responsible gaming rests on three principles: awareness, control, and access to help. kiriya 88 addresses all three by providing clear information about gambling risks, offering a comprehensive suite of account management tools, and ensuring that players who need support can access it at any hour of the day.

Gambling should never be viewed as a way to earn income, pay off debts, or solve financial problems. If you find yourself gambling to recover previous losses, borrowing money to fund bets, or feeling anxious when you are not playing, these are warning signs that deserve serious attention. kiriya 88 encourages every player to set personal limits before they start playing — not after a problem has already developed.

18+ Age Restriction Policy

kiriya 88 operates an absolute minimum age of 18 years for all account holders. This policy is non-negotiable and is enforced at registration, at the point of first withdrawal, and on an ongoing basis through our Know Your Customer (KYC) verification process.

When you register a kiriya 88 account, you are required to confirm that you are 18 years of age or older. Before any withdrawal is processed, our team may request proof of identity — including a National ID card, passport, or other government-issued document — to verify both your age and identity. Any account found to belong to a person under the age of 18 will be suspended immediately and any associated funds will be handled in accordance with our Terms & Conditions.

Protecting minors in your household: We recommend the following practical measures to prevent minors from accessing online gambling platforms:

• Always log out of your kiriya 88 account when you are not actively using it, especially on shared devices.
• Enable password protection or biometric lock on all devices used to access kiriya 88.
• Activate two-factor authentication (2FA) on your kiriya 88 account so that even if a minor knows your password, they cannot log in without the second verification step.
• Consider installing parental control software on family devices to block access to gambling websites.
• Never share your kiriya 88 login credentials — including your username and password — with anyone, including other adults.

Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in oneself. kiriya 88 encourages all players to periodically review their gambling behaviour honestly. The following self-assessment questions are provided to help you reflect on whether your gambling remains healthy and controlled.

Deposit & Loss Limits

One of the most effective ways to maintain control over your gambling spend is to set firm deposit and loss limits before you begin playing. kiriya 88 makes it straightforward to apply these limits directly through your account settings, and our support team can assist you at any time via email.

How limits work at kiriya 88:

• Reducing a limit takes effect immediately — as soon as you save the change in your account settings, the lower limit applies.
• Increasing a limit is subject to a mandatory 7-day cooling-off period before the higher limit comes into force. This delay is intentional — it gives you time to reconsider.
• You can request a deposit or loss limit at any time by emailing [email protected] or through your account settings panel.
• Limits apply across all payment methods on your kiriya 88 account — including bKash, Nagad, Rocket, Upay, bank transfer, and card payments — and cannot be circumvented by switching payment channels.

Time-Out & Cooling-Off Periods

Sometimes a short break from gambling is all that is needed to regain perspective. kiriya 88 offers a flexible time-out feature that allows you to suspend your account for a defined period without permanently closing it. This tool is ideal for players who feel they need a brief pause but do not wish to pursue a full self-exclusion.

Available time-out durations at kiriya 88:

• 24-hour time-out: A one-day break, effective immediately.
• 7-day time-out: A full week away from the platform.
• 30-day time-out: A monthly break, suitable for players experiencing elevated stress or financial pressure.
• 6-week time-out: An extended pause of 42 days — the longest cooling-off period available before formal self-exclusion.

During an active time-out period, the following apply without exception:

• Your kiriya 88 account login is disabled — you cannot access the platform to place bets or play casino games.
• No new deposits can be processed to your account.
• All promotional emails, SMS notifications, and bonus offers from kiriya 88 are suspended for the duration of the time-out.
• The time-out cannot be reversed or shortened once activated. This is a deliberate design choice to ensure the tool provides meaningful protection.
• Pending withdrawals will continue to be processed normally during your time-out period.

Self-Exclusion Tools

Self-exclusion is a formal commitment to stop gambling for a defined or indefinite period. kiriya 88 treats every self-exclusion request with the highest priority. When you request self-exclusion, your account is closed and access is blocked immediately — our support team does not apply delays or cooling-off periods to self-exclusion requests, because we understand that the moment a player decides to self-exclude, immediate action is critical.

Self-exclusion options available at kiriya 88:

• 6-month self-exclusion: Your account is closed for a minimum of 6 months. You cannot request reinstatement before this period expires.
• 1-year self-exclusion: A 12-month closure. Suitable for players who have identified a significant pattern of harmful gambling behaviour.
• 5-year self-exclusion: A long-term closure strongly recommended for players who have been diagnosed with or who self-identify as having a gambling disorder.
• Permanent self-exclusion: A lifetime closure with no possibility of reinstatement. This option is available to any player who requests it.

During any self-exclusion period, kiriya 88 will:

• Immediately disable your account login and block all access to the platform.
• Cancel any active bonuses or promotional credits and return uninvested deposits where applicable under our Terms & Conditions.
• Remove you from all marketing communications lists permanently — you will not receive any promotional contact from kiriya 88.
• Refuse any attempt to create a new account using the same identity details, email address, payment method, device, or IP address. If you attempt to circumvent a self-exclusion, your new account will be closed immediately.

To request self-exclusion immediately, email [email protected] with the subject line "Self-Exclusion Request" and state your preferred exclusion duration. Our team will action your request within 30 minutes, 24 hours a day, 7 days a week — including during Eid, national holidays, and major sporting events such as BPL and IPL season.

Player Protection Tools

Beyond deposit limits, time-outs, and self-exclusion, kiriya 88 offers a range of additional tools to help players maintain a healthy and informed relationship with gambling. All tools are accessible through your account settings or by contacting our support team.

Getting Help & Support

If gambling is having a negative effect on your life — financially, emotionally, or in your relationships — please do not hesitate to reach out. kiriya 88's support team is available 24 hours a day, 7 days a week and will handle all responsible gaming requests with complete confidentiality and without judgment.

In addition to the support available directly from kiriya 88, we encourage any player who feels that gambling has become a serious problem to seek independent professional guidance. Speaking to a trusted friend, family member, or healthcare professional about your situation can be an important first step toward recovery.

• Consider confiding in a family member or close friend about your concerns — external accountability is a powerful tool.
• Speak to a general practitioner or mental health professional if you are experiencing anxiety, depression, or other emotional difficulties linked to gambling.
• Review your finances with an independent advisor if gambling has created debt or financial hardship. Do not use further gambling as a means to recover losses — this almost always makes the situation worse.

kiriya 88 is committed to continuously improving its responsible gaming programme. We review our tools, policies, and player safeguards on a regular basis to ensure they remain effective and accessible to all players across Bangladesh. Your feedback on how we can improve our responsible gaming features is always welcome at [email protected].